Our Guarantee

We pride ourselves on the quality of our craftsmanship, using a combination of traditional goldsmithing and modern manufacturing techniques to produce beautiful pieces that will last for generations to come.

All our bespoke jewellery comes with a lifetime defect warranty. This means that if an item made by us develops a fault as a result of manufacturing error, then we will repair it for you free of charge.

Please note this guarantee does not protect against normal wear and tear, replacing lost or broken gemstones, or against anything you do (or allow to be done) to the item of jewellery which we believe is outside of the ordinary use that we would expect. Overseas shipping and customs fees are not included in this guarantee.

In order to benefit from our lifetime defect warranty, we may ask you to provide proof of purchase such as an invoice number. We also recommend that you check that your home and contents insurance covers any expensive jewellery items in or outside of your home. 

If you have any questions, or for more information, please check our full Terms of Service or get in touch!