1.1 What these terms cover. These are the terms and conditions on which we supply products to you. 

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

2.1  Who we are. We are Lockton Design Studio, which is a trading name of Silsonic Limited, a company registered in England and Wales. Our company registration number is 6363230 and our registered office is at The Dairy House, Moneyrow Green, Holyport, Maidenhead, Berkshire SL6 2ND. Our registered VAT number is 920 2294 55.

2.2  How to contact us. You can contact us by writing to us at hello@ldstudio.uk and Lockton Design Studio, 21 West End, Silverstone, Northamptonshire, NN12 8UY, England.

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided to us.

2.4  "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1 How we will accept your order. Our acceptance of your order will take place when we write to you to accept it in the form of an order confirmation, at which point a contract will come into existence between you and us. 

3.2 We only sell to the UK. Our website is solely for the promotion of our products in the UK.  Unfortunately, we do not currently deliver to addresses outside the UK.

4.1  Products may vary slightly from their pictures. The images of the products on our website and which we may send to you or show you are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website or other communications may vary slightly. 

4.2  Product packaging may vary. The packaging of the product may vary from that shown on images on our website. 

4.3  Making sure your measurements are accurate. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website, or by contacting us.

5.1  Lifetime defect guarantee. In addition to your statutory rights, our products come with a lifetime defect guarantee. This means that if a product made by us develops a fault as a result of manufacturing error, then we will repair it for you free of charge. This guarantee does not protect against normal wear and tear, replacing lost or broken gemstones, or against anything you do (or allow to be done) to the product which we believe is outside of the ordinary use we would expect. Overseas shipping and customs fees are not included in this guarantee. In order to benefit from our lifetime defect guarantee you must provide proof of purchase. We always recommend that you check that your home and contents insurance covers any expensive items in or outside of your home. 

6.1 Making changes to your order. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. In most cases, changes will not be possible once we have started the manufacturing stage. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. 

7.1  Delivery costs. The costs of delivery will be as told to you during the order process.

7.2  When we will provide the products. During the order process we will let you know when we will provide the products to you. 

7.3  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

7.4  Collection by you. If you have asked to collect the products from our premises, you can collect them from us at the location, date and time agreed with us.

7.5  When you become responsible for the product. The product will be your responsibility from the time it is delivered to you or you collect it from us.

7.6  When you own goods. You own a product once we have received payment in full. 

7.7  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your ring size. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.1  You can always end the contract for the supply of a product before it has been completed. You may contact us to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below. Of course, you always have rights where a product is faulty or mis-described (see clause 10, "If there is a problem with the products").

8.2  What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

(a)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b)  there is a risk that supply of the products may be significantly delayed because of events outside of our control; or

(c)  you have a legal right to end the contract because of something we have done wrong. 

8.3  What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) compensation for the net costs we will incur as a result of your ending the contract OR a percentage of the price depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.

8.4  Returning products after ending the contract. If you end the contract after products have been dispatched to you, you must return them to us. If you are ending the contract because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return. 

9.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)  you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your ring size; or

(c)  you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

9.2  You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you compensation for the net costs we will incur as a result of your breaking the contract OR a percentage of the price depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

10.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at hello@ldstudio.uk and Lockton Design Studio, 21 West End, Silverstone, Northamptonshire, NN12 8UY, England. 

10.2  Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• up to 30 days: if your goods are faulty, then you can get an immediate refund.  

• up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  

• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.   

10.3  Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person or post them back to us. We will pay the costs of postage.

11.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated when you placed your order. We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 11.4 for what happens if we discover an error in the price of the product you order.

11.2  Deposits. For products that are made to your specifications or are personalised you will be required to pay a deposit in advance. You will be informed of the amount of the deposit when you place your order. Deposits are non-refundable but are set-off against the total cost of the product. If you cancel your order for any reason (except for the reasons set out in clause 8.2) after you have paid a deposit, we are not obliged to offer any refund of the deposit to you but may choose to do so at our absolute discretion. This does not affect your statutory rights. 

11.3  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.4  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

11.5  When you must pay and how you must pay. We accept payment with any UK-issued and most international tap, chip and PIN cards with Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo, in person using our POS hardware or via bank transfer to the details we provide on the invoice. You must pay for the products before we dispatch them.

11.6  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.7  What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987. 

12.3  We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.1  How we will use your personal information. We will use the personal information you provide to us:

(a)  to supply the products to you;

(b)  to process your payment for the products; and

(c)  if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

13.2  We will only give your personal information to third parties where the law either requires or allows us to do so. 

14.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2  You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our lifetime defect guarantee to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property. 

14.3  Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.